RETURN POLICY

 

Digital Products

Unfortunately, due to the nature of digital products, refunds, exchanges, or cancellations can’t be accepted. But please contact me if you have any problems with your order.

Original Paintings & Art Prints

Every order is handled with care and I do my best to make you happy with your order, I am sure you will love your art in person! However, if you are not satisfied with your order, I accept returns and exchanges.

You may return any new, unused, undamaged original artworks or art prints within 7 days of delivery. Please note that shipping costs can’t be refunded as well as you'll be responsible for the return shipping.

If you return an art print, a restocking fee amounting to 20% of the print and will be applied (as all prints are printed to order).

If the artwork or print is received in a condition other than new, the refund amount will be adjusted to reflect the condition by a minimum of 30% of the cost of the item. Most refunds are issued within 3-5 days after I receive the artwork or print and process your return.

If you would like to exchange your artwork or print, I will send you a different artwork/print of your choice of the same cost after I receive the returned artwork/print. Please note that you'll be responsible for the return shipping.

To process your exchange or return and refund, please contact me.

 

PRIVACY POLICY

 

Personal Information

Your privacy is very important to me and I will never share your data with any third party outside of specific necessary cases (e.g. sending your order through a courier service, processing payment through Stripe etc.). Your personal information will be collected for processing your order and support your experience throughout this website.

Analytics

This website collects personal data to power my site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

I share this information with Squarespace, my website analytics provider, to learn about site traffic and activity.

This website also uses Google Analytics (a platform inside the Google Marketing Platform brand), a web analytics service that tracks and reports website traffic.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

Customer accounts

If you create a customer account on this website, I collect personal information to improve my checkout experience and customer service.

This information may include your:

Billing and shipping address(es)

Details about your orders (for example, your shirt size)

Email address

Name

Phone number

I share this information with Squarespace, my website hosting provider, so they can provide website services to me.

EMAILS

Abandoned cart emails

You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

You enter your email address at checkout, or are logged into your Customer Account.

You add a product which is in stock to your shopping cart.

You close your browser or leave this website without completing your purchase.

You can unsubscribe from these messages at the bottom of the email.

The email will link back to this website, where you can pick up where you left off and complete your purchase.

Marketing emails & Newsletter

I may send you marketing emails (e.g. about news and updates from my studio, info about my products and services, special offers, I also may send you occasionally free digital resources), which you can unsubscribe from by clicking the link at the bottom of the email. I share your contact information with Squarespace, my email marketing provider, so they can send these emails on my behalf.

Order and account emails

I may email you with messages about your order or account activity. For example, I may email you to tell you that:

You’ve created a Customer Account

Your Customer Account password has been reset or updated

You’ve made a purchase

Your order has shipped

It’s not possible to unsubscribe from these messages.

I share your contact information with Squarespace, my website hosting provider, so they can send these emails to you on my behalf.

Fonts

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

Information about your browser, network, or deviceYour IP address

VISITOR DATA

For customers

When you buy something on this website, we collect personal information from you to fulfil the order. We may collect information like your:

Billing and shipping address

Details relating to your purchase (for example, your shirt size)

Email address

Name

Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

We share your contact details and payment details with Stripe that handles the secure payments.

For website visitors 

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

Information about your browser, network and device

Web pages you visited prior to coming to this website

Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.